Home » TL 9000 – Telecommunications Quality Management
TL 9000 – Telecommunications Quality Management
TL 9000 was designed to help telecommunication companies achieve business excellence through continual performance improvement by adopting ‘best practices’ and bench marking the performance against the ‘best-in-class’ globally.
TL 9000 helps achieve this by establishing and implementing an industry-specific Quality Management System which addresses requirements like:
Long & Short Term Quality Planning • Product and Service Life Cycle • Disaster Recovery Systems • Service Delivery Plan and Project Planning • Customer Satisfaction Monitoring The bench marking of performance with the ‘best-in class’ globally is achieved by measuring, reporting and continually improving the customer-centric performance measurements such as on-time service delivery, service quality, number of problem reports, fix response time for problem report, etc.
TL 9000 Benefits
• Increase customer satisfaction • Foster employee motivation • Clearly define responsibilities • Establish efficient and effective corporate processes • Minimize corporate risk • Initiate continuous improvement • Save time and operating costs • Prevent errors • Improve corporate image