TL 9000 – Telecommunications Quality Management

TL 9000 was designed to help telecommunication companies achieve business excellence through continual performance improvement by adopting ‘best practices’ and bench marking the performance against the ‘best-in-class’ globally.


TL 9000 helps achieve this by establishing and implementing an industry-specific Quality Management System which addresses requirements like:

Customer Focus

Long & Short Term Quality Planning
• Product and Service Life Cycle
• Disaster Recovery Systems
• Service Delivery Plan and Project Planning
• Customer Satisfaction Monitoring
The bench marking of performance with the ‘best-in class’ globally is achieved by measuring, reporting and continually improving the customer-centric performance measurements such as on-time service delivery, service quality, number of problem reports, fix response time for problem report, etc.

TL 9000 Benefits

• Increase customer satisfaction
• Foster employee motivation
• Clearly define responsibilities
• Establish efficient and effective corporate processes
• Minimize corporate risk
• Initiate continuous improvement
• Save time and operating costs
• Prevent errors
• Improve corporate image

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